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Simraceway Update Service is not running / persistent Download Manager Critical error


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#1 SRW_Phil

SRW_Phil

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Posted 03 December 2014 - 09:22 PM

This guide will cover resolving issues with the Simraceway Update Service not running resulting in the following two errors with the Simraceway game and the Simraceway Download Manager:
 
Simraceway Game Client error
Attached File  srw-update-service-error.jpg   67.77KB   10 downloads
 
Simraceway Download Manager error
Attached File  dm-update-service-error.jpg   40.55KB   11 downloads
 
These errors appear when the Simraceway Update Service is no longer running or not installed properly.
 
First try to establish if the Simraceway Update Service is running by following these instructions:

  • Press the Windows key + R together when on the Desktop to open the Run box
    In the Run box type "services.msc"
    Attached File  runbox-services.jpg   27.66KB   5 downloads
  • In the Services screen locate the Simraceway Update Service
    Attached File  services-srw-update.jpg   169.58KB   9 downloads
  • If the Simraceway Update Service is present ensure it's status is Started in the Status column
    Attached File  services-srw-update.jpg   169.58KB   9 downloads
  • If it is not Started then right click on the Simraceway Update Service entry and select Start from the context menu
    Attached File  services-srw-update-context.jpg   161.63KB   10 downloads
  • If for any reason the Startup Type is listed as anything other than Automatic or Automatic (Delayed Start) then right click on the Simraceway Update Service entry and select Properties
    Attached File  services-srw-update-context.jpg   161.63KB   10 downloads
  • In the Properties window change the Startup Type to Automatic or Automatic (Delayed Start) and then select OK, then repeat step 4 above to Start the service
    Attached File  services-srw-update-context-properties-general.jpg   56.18KB   6 downloads
  • Once complete start the Simraceway game client (which should also start the Simraceway Download Manager) and check if the issue has been resolved.

 

If the Simraceway Update Service is started but you have issues with a long Validating Game Data process time when launching the Simraceway game and the Simraceway Download Manager downloads are failed / requeued at the bottom of the To be installed list then see the following thread:
 
http://community.sim...ailed-requeued/

 
If you can not locate the Simraceway Update Service then follow either of these additional instructions:
 

  • Ensure no antivirus, antimalware, firewall or other similar PC security software are interfering with the installer process
  • Run the Update Repair tool found here and follow the on-screen instructions: http://www.simracewa...epairerMain.zip
  • Re-install the Simraceway game client as Administrator (right click the installer file and select Run as...)
  • Run the "startservice.cmd" file located in the "C:\Program Files (x86)\SimracewayUpdater\" folder ("C:\Program Files\SimracewayUpdater\" for 32-bit systems)
    • If running this file as your current Windows user does not result in the service being installed then you will have to run it from a command prompt screen that's been run as administrator

 

If all of the steps here haven't worked for you then please contact Simraceway support directly via the support@simraceway.com email address stating the following:

 

  • The problem
  • Operating system used
  • What you have tried from the above instructions

and we will try to assist you further.


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