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How to get help on Simraceway


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#1 SRW_Ojan

SRW_Ojan

    CSR

  • Member
  • 175 posts
  • LocationSan Francisco, CA

Posted 17 April 2013 - 03:54 AM

Hey Everyone,
 
The question we hear most is, unsurprisingly, how does one go about getting help in Simraceway? There are a handful of ways you can get help. Some may be faster than others, but it's really all about what's most convenient for you.
 
The Fastest Way
 
-You can visit our 24/7 online web chat at www.simraceway.com (click the yellow "Chat" tab to the left). This method is best when your issue involves the need for real-time diagnosing. It's also the place to be if you want to chat with fellow racers.
 
The Almost-As-Fast Way
 
-You can submit a support ticket at www.simraceway.com (click the red "Help" tab to the left). This method is best when sensitive information needs to be passed back and forth.
 
 
-You can email our Support team just as you would submit a support ticket. Not too different from the above method, so pick whichever is more convenient for you.
 
The Not-So-Fast-But-Still-Awesome Way
 
-You can post your question here on this forum, but I recommend using the search feature to see if it has already been asked and answered (saving you a lot of time). This method is best for non-urgent issues, and allows our friendly and helpful community to jump in and help you out. It doesn't even have to be a question. Our community members have a wealth of great advice, tips, and tricks to share. 
 
Other Ways To Get In Touch
 
You can also reach out to us via Twitter and Facebook. These two methods aren't ideal for support, but great if you'd like to share your thoughts.
 
Always keep in mind that our friendly Community is always willing to help out those in need. So feel free to ask anyone you meet!

Ojan
Simraceway Community and Customer Service
San Francisco, California




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